Terms & Conditions of Service
1. Scope
These terms apply to services offered by CAS DORINE (EI), trading as Ineia Équilibre, to consumers and, where a quotation is issued, business clients.
2. Individual sessions
Energy healing sessions last approximately one hour and may be delivered in person or remotely. They are complementary well-being services, not a substitute for necessary medical or psychological care.
3. Prices and validity
Standard session: €70. Reduced rate for children and students: €60. Rates are identical for in-person and remote sessions. Proof of student status may be requested.
Three-session package: €195, valid for 12 months from purchase. Six-session package: €360, valid for 18 months. One-session gift voucher: €70, and three-session gift voucher: €195, both valid for 12 months from purchase.
4. Occasional home visits
Home visits may be considered on request subject to availability; any travel fees will be disclosed before confirmation.
5. Booking and payment
Remote sessions are paid in advance by secure card payment or bank transfer and confirmed once payment has been received. In-person sessions are personally confirmed and paid for after the appointment. The bank transfer beneficiary is CAS DORINE (EI); bank details are provided through payment instructions.
6. Cancellations and rescheduling
Requests should be made at least 24 hours before the appointment. Later requests are considered in light of individual circumstances, exceptional situations and applicable statutory rights.
7. Statutory withdrawal rights
For service contracts concluded at a distance, you generally have 14 days from the conclusion of the contract to withdraw without giving a reason, subject to statutory exceptions.
You can notify us using the online withdrawal form or by emailing [email protected]. A clear, unambiguous statement is sufficient.
If you expressly request that a session begins within the 14-day period, the requests and acknowledgements required by law must be obtained before the service is performed. A service fully performed under the relevant statutory conditions may result in loss of the withdrawal right. Where only part of the service has been delivered, a proportionate payment may be payable in accordance with applicable law.
Where a refund is due, it will be made within the statutory deadline, generally within 14 days of notice of withdrawal.
Model withdrawal notice: To CAS DORINE (EI), [email protected]: “I hereby withdraw from the contract for [service / order reference], concluded on [date]. Name: [name]. Address: [address]. Date: [date]. Signature (paper submissions only).”
8. Corporate services
Corporate sessions are delivered on a half-day or full-day basis under an individual quotation, setting out duration, location, charges and any travel or related costs.
9. Business customers
Private-sector business clients
Workplace wellbeing services are subject to a prior quotation setting out the service, fees and any travel costs. A 30% deposit may be required on acceptance of the quotation, as stated in that document; in such cases the intervention is confirmed only once the deposit is received.
Unless otherwise agreed in writing, the balance is payable within 30 days of the service being provided.
Late payment automatically gives rise, without prior reminder, to interest calculated at the European Central Bank’s main refinancing operations rate applicable to the relevant half-year, plus 10 percentage points. A fixed €40 recovery fee also applies where required by law. Additional reasonable recovery costs may be claimed on supporting evidence where they exceed that fee.
Public-sector organisations
Services for public bodies are governed by the applicable public procurement rules, including advance payments, invoicing and payment terms. Specific arrangements are set out in the contractual documents.
10. Consumer mediation
Following an unsuccessful prior written complaint, consumers may contact CM2C — Centre de la Médiation de la Consommation de Conciliateurs de Justice, 49 rue de Ponthieu, 75008 Paris, France. Website: www.cm2c.net.
11. Applicable law
French law applies, without prejudice to any mandatory consumer protections applicable to the consumer.
This English translation is provided for convenience. In the event of a discrepancy, the French version prevails, subject to mandatory consumer protection laws.